The decision on whether to use custom software or off-the-shelf software depends on your business objective, budget, and scale. Custom software also provides flexibility and control, whereas off-the-shelf tools are cheaper to deploy and can be deployed in shorter durations. The correct decision would be between the ROI in the long term and instant operability. https://www.quickwayinfosystems.com/blog/custom-software-vs-off-shelf-solutions/